Privacy Policy

Privacy Policy

Last Updated: September 8, 2026

Welcome to SEOKL.com.my. We respect your privacy and are committed to protecting the personal and business information you provide when visiting our website, contacting us, requesting a quotation, placing an order, or using our SEO and digital marketing services.

This Privacy Policy explains how SEOKL collects, uses, stores, and protects your information in connection with our website, orders, payments, and service fulfillment.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information when you contact us, submit a form, request a quotation, place an order, or work with us as a client.

This information may include:

  • Your name
  • Email address
  • Phone or WhatsApp number
  • Company or business name
  • Website URL
  • Business address or target location
  • SEO goals and service requirements
  • Keywords or target markets
  • Information required to fulfill your order
  • Messages and communications with our team
  • Billing and transaction-related information

We may also collect limited technical information when you visit SEOKL.com.my, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. Information Required for Orders

When you place an order for SEO or digital marketing services, we may request additional information necessary to understand your requirements and fulfill the service.

Depending on the service ordered, this may include:

  • Your website URL
  • Target pages
  • Target keywords
  • Business information
  • Geographic locations you want to target
  • Competitor websites
  • Existing SEO data or reports
  • Access or permissions voluntarily provided by you for service-related work
  • Content, images, or other materials you provide

We only use this information for purposes related to communication, project management, service delivery, and order fulfillment.

3. How We Use Your Information

The information we collect may be used to:

  • Respond to your inquiries
  • Provide quotations and consultations
  • Process and manage service orders
  • Communicate about your project
  • Fulfill SEO and digital marketing services
  • Analyze your website and SEO performance
  • Prepare reports and recommendations
  • Provide customer support
  • Send important updates regarding your order
  • Improve our website and services
  • Prevent fraud, abuse, or unauthorized activity
  • Comply with applicable legal and business obligations

4. Order Processing and Service Fulfillment

When you purchase or order a service from SEOKL, we use the information you provide to process and fulfill your order.

The fulfillment process may include:

  1. Reviewing your order requirements.
  2. Contacting you for additional information if necessary.
  3. Analyzing your website, business, competitors, or target market.
  4. Creating and implementing an SEO or digital marketing strategy.
  5. Completing the agreed services based on the selected package or project scope.
  6. Providing updates, reports, deliverables, or completion confirmation where applicable.

The exact delivery time and fulfillment process may vary depending on the service, project requirements, website condition, competition, and agreed scope of work.

5. Client Website and Business Information

During the delivery of our services, we may access or process information relating to your website or business.

This may include website content, publicly available business information, search engine data, analytics data, SEO performance data, keywords, rankings, backlinks, technical website information, and other information necessary to perform the requested service.

We will use this information only for legitimate business and service-delivery purposes.

We do not claim ownership of your website, business, content, or intellectual property simply because we provide services to you.

6. Payments and Billing Information

If payment is required for a service, payment processing may be handled through third-party payment providers.

SEOKL does not intentionally store sensitive payment card details unless specifically required and supported through a secure payment system.

Payment providers may collect and process your payment information according to their own privacy policies and security procedures.

We may retain transaction-related information, invoices, payment confirmations, and billing records for accounting, legal, and business purposes.

7. Refunds, Cancellations, and Order Changes

Information related to refunds, cancellations, disputes, or changes to an order may be retained for customer support, accounting, fraud prevention, and legal purposes.

If you request to cancel or modify an order, we may use your contact details and order information to review the request and communicate the available options.

Any refund or cancellation eligibility may depend on the service, project status, work already completed, and the applicable terms agreed upon at the time of ordering.

8. Confidentiality of Client Information

We take reasonable steps to protect confidential information provided by our clients.

Client information, project details, website access, business strategies, and other non-public information will not be intentionally shared with unrelated third parties unless:

  • It is necessary to provide the requested service;
  • You have given permission;
  • It is required by law; or
  • It is necessary to protect our legal rights, business, or users.

We may use trusted team members, contractors, or service providers when necessary for project fulfillment. Access to client information will be limited to information reasonably required to perform the relevant work.

9. Third-Party Service Providers

We may use third-party tools and platforms to operate our website, manage projects, process payments, analyze website performance, communicate with clients, or deliver services.

Depending on the services you request, these providers may process certain information on our behalf.

We take reasonable steps to work with reputable providers, but third-party platforms operate under their own terms and privacy policies.

10. Cookies and Analytics

SEOKL.com.my may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure website performance, and improve our services.

Cookies may be used for:

  • Website functionality
  • Analytics
  • Performance measurement
  • Remembering preferences
  • Understanding visitor behavior
  • Marketing and advertising measurement

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

11. Data Retention

We retain personal and business information only for as long as reasonably necessary for purposes such as:

  • Order processing and service fulfillment
  • Customer support
  • Maintaining project records
  • Accounting and invoicing
  • Resolving disputes
  • Legal and regulatory compliance
  • Protecting our business from fraud or abuse

When information is no longer required, we may delete, anonymize, or securely archive it where appropriate.

12. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online platform, or electronic communication system can guarantee complete security. You are also responsible for protecting your own account credentials and access information.

13. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Object to certain types of data processing
  • Request information about how your data is used

You may contact us through SEOKL.com.my to make a privacy-related request.

14. Third-Party Links

Our website or services may contain links to third-party websites or platforms.

SEOKL is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of third-party platforms before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, order processes, technology, or legal requirements.

Any updates will be published on this page, and the Last Updated date will be revised accordingly.

16. Contact Us

If you have questions about this Privacy Policy, your information, an order, service fulfillment, or our privacy practices, please contact us through our website.

SEOKL
Website: SEOKL.com.my
Location: Kuala Lumpur, Malaysia

We will make reasonable efforts to respond to relevant inquiries in a timely manner.